Service Desk Specialist Job
Job Description Job Attributes+
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Job ID
5286~1
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Req #
123311
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Job Location
Matawan, NJ, US
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Job Category
IT/Software Development
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Job Type
Permanent
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Schedule
Full Time
Job Title: Service Desk Analyst
Location: Matawan, NJ
Duration: full time/direct hire
100% Onsite
Job Description:
·Proficient in the timely and professional handling of incoming calls to a busy service desk
·Target 85% resolution at the Service Desk for inbound incidents and request
·Proficient tracking of all calls via service desk software (Service Now); ticket assignment and escalation as required.
·Perform daily follow-up on open calls that do not show activity to ensure satisfactory closure of issue.
·Responsible for initial user account creation, permissions, and directory updates in a multiplatform environment.
·Evaluating and prioritizing incoming telephone, voicemail, and email requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues. Ask concise and accurate questions to identify issues and provide solutions.
·Answer application questions with short training and/or –how-to documents.
·Delegate support tasks when appropriate to third party vendors
·Escalate problems to engineering support group (when appropriate) to obtain timely resolution.
A reasonable, good faith estimate of the minimum and maximum base annual salary for this position is $60,000/year to $65000/year.
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Additional Information
Who We Are
Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.
